Vacancy: Consultant, USAID CEGAH, Indonesia

Consultant for Data Analyst of SP4N-LAPOR! COVID-19 Dashboard

USAID CEGAH, Jakarta, Indonesia

Working Period: 60 days (RT 18) 

Company Profile: 

MSI, a Tetra Tech Company, is a Washington, D.C. metro area international development firm with a 35-year history of delivering development results across the world. Our core expertise is in the fields of monitoring and evaluation (M&E), institutional development, public sector management, governance and anti-corruption. MSI has implemented projects in 90 countries around the world such as Jordan, Kenya, Indonesia, Syria, Pakistan, Afghanistan, Ukraine, Colombia and Mexico. As one of the leading companies in our field, MSI has partnered with organizations across all sectors of international development to support clients ranging from large bilateral and multilateral donors such as USAID, the World Bank and the United Nations Development Program to national and local governments, nongovernmental organizations (NGOs), think tanks, foundations and universities. For more information on MSI, please visit our website at

Project Summary:

CEGAH is a 5-year USAID-funded accountability and integrity program that works with a wide range of Indonesian governmental and non-governmental agencies. The program runs between 2016 and 2021. The project is implemented by Management Systems International (MSI).


According to the Presidential Regulation (Peraturan Presiden or Perpres) No. 76/2013 on Public Service Management System, Government of Indonesia (GoI) led by KemenPAN-RB established Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional (SP4N) - Layanan Aspirasi dan Pengaduan Online Rakyat (LAPOR!) as an integrated public complaint management system. SP4N-LAPOR! is designated to become a one-stop national complaint handling management system for public services. The system aims to increase government accountability and improve government responsiveness for the implementation and delivery of public services. Another purpose of the system is to increase public participation in reporting complaints and dissatisfaction on public services, to the government at the national and local levels.

SP4N-LAPOR! has had significant improvements by upgrading from version 3.0 to 3.1. The application (app) is also available on many online platforms such as a dedicated website, via Short Messaging Service (SMS), and via social media such as twitter. The app is available for download on the Android and iOS mobile software. Due to its vast reach online, SP4N-LAPOR! currently receives an average of 500 complaints per day and has become a no-wrong door policy in public complaint handling nationwide. The SP4N-LAPOR! system manages complaint data nationwide in the range of 190,000 complaints that are recorded in its database. This number is expected to continue increasing every year.

In response to covid-19 pandemic situation, SP4N-LAPOR! currently is enhanced with a new feature that enable LAPOR! to support an emergency especially during COVID-19 pandemic. The feature supports to accelerate response time during covid-19 called advanced filtering using rules engine method. This feature implements auto-detect on the incoming complaints using specific keywords and then system will send the complaints to the respective agencies for further follow up. This new feature can shorten the disposition time to only one day and follow up response time at maximum becomes two days which less than the average standard business process of LAPOR!

Considering the massive complaints related to COVID-19 is received through LAPOR!, the advanced filtering feature requires intensive monitoring and evaluation to ensure that such emergency complaints are managed in LAPOR! system, the advanced filtering feature is working properly, as well as ensure the data integrity, consistency, reliability and accountability of COVID-19 incoming complaints to LAPOR! database. In this regard, USAID CEGAH seeks to engage a consultant to perform data analysis for COVID-19 Dashboard of SP4N-LAPOR! The consultant will work intensively with the Executive Office of the President (KSP) and COVID-19 task force in developing the requirements of data analysis for LAPOR! COVID-19 Dashboard. The consultant will also require coordinating with KSP, KemenPAN-RB and Ombudsman RI related to the requirement of the data analysis.


In coordination with the leading institutions and USAID CEGAH, the consultant will conduct data analysis supporting the COVID-19 advanced filtering feature on SP4N-LAPOR! The consultant will produce recommendations on data management and analysis of LAPOR! for further implementation, including recommendations on data reporting, monitoring, and evaluation.

Scope of Work:

1.      Five days:

o   Conduct an initial meeting with KSP, COVID-19 task force, KemenPAN-RB, KSP, ORI, USAID CEGAH, and LAPOR! developers;

o   Learn the existing LAPOR! system documentation, business processes, and policies;

o   Learn the existing LAPOR! COVID-19 data category and classification;

o   Create a workplan for data management and analysis

2.      Fifty Two days:

o   Conduct data analysis and reporting as required in LAPOR! COVID-19 dashboard; and

o   Create daily analytical and strategic reports’ recommendations based on LAPOR! COVID-19 complaints data for KSP and the COVID-19 task force.

o   Provide weekly report to KSP-MenPAN-Ombudsman.

3.      Three days:

o   Final report on LAPOR!Covid-19 data analysis and recommendation reports; and

o   Transfer of knowledge to SP4N-LAPOR! teams for data management and analysis.


1.      Workplan, approved by KSP, KemenPAN-RB, ORI and USAID CEGAH;

2.      Daily report on LAPOR!-Covid-19 data analysis and recommendations for KSP; and

3.      Weekly report on LAPOR!-Covid-19 data analysis and recommendations for KSP

4.      Final report on LAPOR! Covid-19 data analysis and recommendation reports.

General Provisions and Limitations:

All final decisions related to this project will be made by USAID CEGAH; and
Any communication with USAID is the authority of the Chief of Party (COP) and MSI/HQ responsible and authorized personnel.

1.      Advanced skills in relational database, structure query language, text mining, data analysis, data forecasting, and using analytical tools (Tableau, MS Excel, and other analytical tools);

2.      Demonstrated experience in data cleansing, data integrity, reliability, consistency and repository management;

3.      Familiarity with public services and e-governance;

4.      Prior experience working with government clients is preferred;

5.      Strong management skills and an ability to work with a team and/or independently with minimal supervision; and

6.      Strong analytical, communication, and writing report skills.

Application should include a CV  and contact information by June 10, 2020 at the latest. Please send applications to Only candidates who have been selected for an interview will be contacted. No phone calls, please.

MSI is an EEO/AA/ADA Veterans Employer

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