FHI 360 Vacancy for Consultancy: Covid-19 Contact Tracer

Position Title: Covid-19 Contact Tracer

 The USAID-funded project, Linkages Across the Continuum of HIV Services for Key Populations Affected by HIV (LINKAGES), under the President's Emergency Plan for AIDS Relief (PEPFAR) program is implemented by FHI 360 in partnership with Pact, IntraHealth International and the University of North Carolina at Chapel Hill, and conducts a range of activities to reduce HIV transmission among key populations (KP) — sex workers, men who have sex with men, transgender persons and people who inject drugs — and improve their enrollment and retention in care and treatment across the HIV cascade. LINKAGES will accelerate the ability of governments, key population leaders, organizations working with key populations, and private-sector providers to plan and implement services that reduce HIV transmission among key populations and their sexual partners and extend the lives of those already living with HIV. The key elements of the FHI 360-led team’s strategic and technical approach are:

•         Identifying key populations and locales and comprehensively assessing risk,

•         Diagnosing “leaks” and revealing access barriers within the HIV services cascade,

•         Scaling up “what works” while innovating to ensure the most strategic use of resources and access to newly emerging technologies,

•         Addressing structural barriers and transforming local KP organizations,

•         Ensuring interventions are sustainable over the long term, and

•         Supporting the mainstreaming of human rights, gender and competency and capacity development.

LINKAGES also manages COVID-19 special programs to improve case finding, treatment, care and support among community members affected by COVID-19 or COVID-19 patients. LINKAGES will hire, train and supervise a team working remotely to support Provincial/District Health Offices and Puskesmas to perform COVID-19 contact tracing activities provincewide. The aim of this will be to call/visit every person diagnosed with COVID-19, gather information about their contacts, and to call/visit every contact in Jakarta. This is in tandem with other provincewide efforts to increase testing, develop coordinated outbreak management response, increase infrastructure for isolation and quarantine support, if needed, and fortify efforts to control the pandemic in Jakarta.


Contact tracing is a process that identifies individuals who may have been in contact with someone who is infected by a virus. Once these contacts are identified, public health workers known as contact tracers communicate with these individuals to warn them of potential exposure and connect them with public health information and services including testing.

Under the supervision of the LINKAGES Technical Officer and Contact Tracer Epidemiology (Epi) Lead/COVID-19 Program Coordinator, the Contact Tracer will use the Jakarta Provincial Health Office Trace web-based data management platform to call/visit all contacts of anyone diagnosed with COVID-19 to document a symptom check, refer them for testing according to established protocols, and provide them with instructions for quarantine or isolation, if appropriate. The Contact Tracer will be part of a team of managers, epidemiology leads, case investigators, community resource coordinators, and other contact tracers at Puskesmas level.

The position will be based in Puskesmas in Jakarta, Indonesia. Indonesian nationals are encouraged to apply. Suitably qualified candidates openly living with HIV and/or who are representative of the key populations affected by HIV are also actively encouraged to apply.


·       Calls/visits contacts of newly diagnosed patients.

·       perform the COVID-19 test/sampling during house visits* (only applicable for applicant with analist background)

·       Communicates with contacts in a professional and empathetic manner.

·       Collect and records information on symptoms into Jakarta PHO COVID-19 forms and paltforms.

·       Provides contacts with approved information about Jakarta’s quarantine/isolation procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 social resources.

·       Follows a script to inform contacts about the importance of quarantine/isolation and what to do if symptoms develop.

·       Escalates issues to Epi Lead in Puskesmas/DHOs COVID-19 coordinator.

·       Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

·       Maintains daily contact with supervisor.

·       Responsible for adhering to established safety standards.

·       Communicate with the local RT / RW or village apparatus where there are positive cases of COVID-19 in the area.

·       Performs other duties as assigned.




Required Education

High school diploma or equivalent

Preferred Education

Bachelor’s degree in a related field from an accredited University. Completion of coursework in Epidemiology.

Preferred Experience

Experience in Public Health, medical or related field. Fluency in second or multiple languages.


·       Working knowledge of office software, including Word, Excel and PowerPoint.

Ability to handle confidential information with discretion and professionalism.
Proficiency with computers and data entry into electronic tracking systems.
Ownership of or ability to acquire a personal computer and broadband internet access. A headset is preferred.
Preferably have prior work experience on USAID programs with USAID/PEPFAR funded programs.
Must be well organized, self-starter with attention to detail.
Must have excellent communication skills and good command in both written and spoken Bahasa Indonesian.  Good English skills desired.
Sensitivity to cultural differences and understanding of the political and ethical issues surrounding public health issues among key populations in Indonesia.
Flexible schedule including weekends
Ability to manage and complete numerous tasks with a high degree of organization and limited resources.
Experience of proactively identifying risk, addressing issues and appropriately communicating these to the project staff and country office as needed.
Able to work independently and on a team.
Ability to meet deadlines with strong attention to consistency, detail, and quality.
Previous volunteering experience with COVID-19 Jakarta response team is a plus.
 Interested candidate please send your application form and CV to hr.indonesia@fhi360.org by the latest 30 July 2020 and put "Covid-19 Contact Tracer - (Your Name)" as the e-mail subject. 

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