Request for Quotation
EXTERNAL IT SUPPORT, USAID CEGAH, Jakarta, Indonesia
Project Summary:
MSI, a Tetra Tech Company, is a Washington, D.C. metro area international development firm with a 35-year history of delivering development results across the world. Our core expertise is in the fields of monitoring and evaluation (M&E), institutional development, public sector management, governance and anti-corruption. MSI has implemented projects in 90 countries around the world such as Jordan, Kenya, Indonesia, Syria, Pakistan, Afghanistan, Ukraine, Colombia and Mexico. As one of the leading companies in our field, MSI has partnered with organizations across all sectors of international development to support clients ranging from large bilateral and multilateral donors such as USAID, the World Bank and the United Nations Development Program to national and local governments, nongovernmental organizations (NGOs), think tanks, foundations and universities. For more information on MSI, please visit our website at www.msiworldwide.com.
Position Summary:
CEGAH will engage the services of an IT solution company for the oversight of the IT needs of office, including system installations, maintenance, support and technical consultations. IT solution company is to provide on call, remote desktop, and on site trouble shooting support.
Scope of Work:
· Local network maintenance and installation
· LAN connectivity and maintenance
· Server and server application maintenance
· Computer hardware and application installation, configuration and maintenance
· Set up new users accounts and profiles and resolve password issues
· Manage permissions, perform updates and perform backups of company file server
· Configure desktop client email setup for employees (MS Outlook)
· Respond within agreed time limits to help requests
· Provide face-to-face technical support to project staff
· Provide remote technical support where required
· Troubleshoot system and network problems, diagnose and solve hardware I software recommending replacement of parts
· Perform periodic updates of software on project machines including MS Office, MS Windows 7 and 8, antivirus software and others as required.
· Monitor and maintain computer systems and networks
· Carry out Corporate Image Installations on Laptops and Desktop PCs.
· Provide assistance and advise in procurement and evaluation of all technical equipment
Contract Duration: August 2020 up to May 2021. Stand by at the office two days a week and stand by daily by on call and email.
Qualifications:
· Experience in handling IT management for small to middle size company
· Experience in handling Systems Development and / or Applications Support
· Experience in handling internet issues and email systems
· Experience in handling hardware, software, and database
· Responsive to our call
· Proactive to solve problems and give solutions
· Good command of English written and spoken
· Strong analytical skills and the ability to address complex tasks, consistently deliver to project scheduled completion
Application should include a CV (including three references) and contact information by August 17, 2020 at the latest. Please send quotation to info@msi-cegah.com Only candidates who have been selected for an interview will be contacted. No phone calls, please.
MSI is an EEO/AA/ADA Veterans Employer
