Vacancy: Professional Consultant, USAID CEGAH

 Professional Consultant – To Develop a ‘Grand Design of Public Services’ Digital Transformation and Draft of the Ministry of Bureaucratic and Administrative Reform (KemenPAN-RB) Regulation on Roadmap of the National Public Information System (SIPPN)’

Workdays: 30 days, RT: 23


Project Summary:

CEGAH is a five-year USAID-funded accountability and integrity program that works with a wide range of Indonesian governmental and non-governmental agencies. The duration of the project is from 2016 to 2021 and is implemented by Management Systems International (MSI).



The recent technological developments have raised citizens’ expectations regarding transparency, accountability, and quality of public services’ delivery. Also, the challenges posed by the COVID-19 pandemic have led to government institutions being encouraged to innovate and harness the power of new technologies in public services. Simply put, digital transformation in public services means the use of information technology and systems that leads to greater efficiency and results in significant improvements for the community. Implementing a digital transformation is one of the solutions to accommodate the community’s needs and expectations for an improvement in government performance for the delivery of public services.


The spirit of digital transformation was also emphasized by President Joko Widodo (Jokowi) in his presidential speech about Digital Melayani on March 3, 2019. He mentioned, "In the future, a ‘Dilan’ government is needed; it stands for ‘Digital Melayani’ or ‘Digital Serving’. Therefore, government reforms are needed for serving the public via electronic (systems)”. A digital transformation in public services in government agencies can be applied to employee services (internal) and society (external). A digital transformation aims to radically improve the service delivery practices and quality.


The transition to digital delivery mechanisms requires enormous support, including the infrastructure ecosystem and the capabilities of its human resources. There are many obstacles in order to achieve this paradigm shift, such as data integrity, unsecured sustainability, too many existing applications (many of which are not-user friendly), as well as a limited budget and human resources. These constraints are caused by inadequate planning by government agencies, resulting in ineffective budgeting. Therefore, a concept and a grand design of public services’ digital transformation is needed to allow the government to tailor public service delivery processes using a citizen-driven approach.


In the past three years, CEGAH has been supporting KemenPAN-RB to develop and promote the National Public Information System (namely SIPPN) to local governments to input data of the public services provided by them into SIPPN. By the end of December 2020, 544 out of the targeted 891 Government of Indonesia (GoI) agencies have input data, and include 31 ministries, 44 non-ministry government agencies, 35 provincial governments, 330 regency governments, 94 municipalities, and 10 state owned enterprises. A total of 3,711 local government units (OPD) and 83,629 services have already been included in SIPPN. CEGAH is also supporting KemenPAN-RB to improve security, user-friendliness, functional compatibility, and completeness of the features of SIPPN.


Currently, SIPPN only provides information on public services from institutions that have inputted data into the system, whereas in the next five years, Kemenpan-RB plans to develop SIPPN as the main portal of public service information, which means that all government agencies that provide public services need to input their data into SIPPN, and SIPPN can also be integrated into all existing public service information systems. SIPPN will become the initial portal for the public to access public service information, instead of accessing information through different websites for each public service provider.


As part of its support, USAID CEGAH has assisted KemenPAN-RB in developing the roadmap for SIPPN. The roadmap is formulated as a reference to make SIPPN as the main national public service information system in the next five years (based on the results of the “Rapat Terbatas Pengembangan SIPPN” that has been conducted at the Mercure Hotel, Jakarta, on February 12, 2020). The roadmap provides the direction of the strategic development and improvement of the Information Technology (IT) system on an ongoing basis so that SIPPN is compatible with the demands, changes in policy framework, challenges, and needs of GoI work environment that is compliance to SIPPN policy framework. This roadmap has to be regulated for the further purpose and delivery plan of SIPPN.


For this purpose, USAID CEGAH will support KemenPAN-RB to hire a professional consultant to assist the development of the ‘Grand Design of Public Services’ Digital Transformation and Draft of KemenPAN-RB Regulation on Roadmap of SIPPN’.



Position Summary:

This position will be held by an experienced consultant. The consultant will work to provide recommendations for a concept and a grand design for public services’ digital transformation and draft regulation on roadmap of SIPPN. This work requires coordination with KemenPAN-RB to achieve the deliverables as detailed in this Terms of Reference (ToR). The consultant will also communicate, whenever appropriate, with USAID CEGAH.



In co-ordination with KemenPAN-RB and USAID CEGAH, the consultant will:

a.       Develop a concept and a grand design for a digital transformation of public services:

1.       Define the strategy for a digital transformation of public services nation-wide for the next five years; and

2.       Develop a workplan leading to an effective and efficient digital transformation that enhances citizen satisfaction and provides easy access to qualitative public services for the community.


b.       Develop a draft of KemenPAN-RB regulation on the roadmap of SIPPN (this refers to the roadmap of SIPPN document).


With regard to the aforementioned objectives, the consultant will conduct ‘digital transformation in public services’ requirements elicitation practices’ (interviews/discussions/meetings) as well as develop a concept and a grand design of public services’ digital transformation and draft regulation of SIPPN roadmap based on the approved workplan and analysis requirements.

Scope of Work:


1.       Five days:

o   Conduct an initial meeting with KemenPAN-RB;

o   Learn the existing regulations and policies on public services and e-government;

o   Learn the existing issues on public services and e-government;

o   Conduct an assessment on the need for a concept and a grand design of public services’ digital transformation;

o   Create a workplan for developing the concept and grand design of public services’ digital transformation;

o   Learn and analyze the regulation of SIPPN and SIPPN roadmap;

o   Create a workplan for implementation; and

o   Present the findings and workplan to KemenPAN-RB and USAID CEGAH for approval.


2.       Fiveteen days:

o   Design the concept and grand design of public services’ digital transformation covering the following (but not limited to):

o   Policies consideration for the public services’ digital transformation (referring to the existing policies such as Presidential Regulation (Peraturan Presiden, or Perpres) no. 95/2018 on Sistem Pemerintahan Berbasis Elektronik (SPBE), Law no. 25/2009 on Public Services, PermenPAN-RB no. 13/2017 concerning the guidelines for SIPPN Implementation, and KepmenPAN-RB no. 595/2020 concerning the Electronic-Based Public Service Evaluation Guidelines);

o   Context and analysis of situation (based on Strengths, Weaknesses, Opportunities, and Threats [SWOT] or other analysis tools);

o   Objective, goals, and indicators of success for the public services’ digital transformation;

o   Benchmarking with other countries experiences;

o   Regulating government agencies (ministries/institutions/regional governments) and public service units to implement digital transformation in their public services;

o   Regulating the supporting aspects for implementing a digital transformation such as policy, infrastructure, and resources; and

o   Strategies, approach, and requirements for the public services’ digital transformation.

o   Conduct Focus Group Discussions (FGDs) as required; and

o   Present the draft of the concept and grand design of public services’ digital transformation to KemenPAN-RB and CEGAH for approval.


3.       Five days:

o   Develop the draft of KemenPAN-RB regulation on roadmap of SIPPN; and

o   Present the draft of KemenPAN-RB regulation on roadmap of SIPPN to KemenPAN-RB and CEGAH for approval.


4.       Five days:

o   Revise and finalize the concept and workplan for public services’ digital transformation based on inputs from KemenPAN-RB; and

o   Revise and finalize the draft of KemenPAN-RB regulation on roadmap of SIPPN based on inputs from KemenPAN-RB.



All deliverables must be approved by KemenPAN-RB and USAID CEGAH.

1.       Assessment report on public services’ digital transformation and regulation of SIPPN and SIPPN roadmap;

2.       Approved workplan;

3.       Approved concept and implementation design of public services’ digital transformation;

4.       Approved draft of KemenPAN-RB regulation on roadmap of SIPPN; and

5.       Presentation slides.


General Provisions and Limitations:

  • It is strongly required that the consultant give regular updates to USAID CEGAH during the development progress.
  • All final decisions related to this project will be made by USAID CEGAH.
  • Any communication with USAID is the authority of the Chief of Party (COP) and MSI/Head Quarters (HQ) responsible and authorized personnel.



1.       Actual experience in developing a concept, a workplan and grand design of a national program with a minimum of five years of progressive experience;

2.       Proven skills in project design and planning;

3.       Strong knowledge in drafting government regulations;

4.       Demonstrated experience in digital transformation;

5.       Familiarity with public services and e-governance;

6.       Strong knowledge of SIPPN is desirable;

7.       Prior experience working with government clients is preferred;

8.       Strong management skills and an ability to work with a team and/or independently with minimal supervision; and

9.       Strong analytical, communication, and writing report skills.


Application should include a CV and contact information by April 23, 2021 at the latest. Please send applications to  or .  Only candidates who have been selected for an interview will be contacted. No phone calls, please.


MSI is an EEO/AA/ADA Veterans Employer

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