Vacancy: Consultant, USAID CEGAH, Indonesia

Consultant - Analyzing and Designing Information System to Manage the Maladministration Prevention, USAID CEGAH, Jakarta, Indonesia
RT 18

Working Period: 35 days

Company Profile: 

Management Systems International (MSI), a Tetra Tech Company, is a Washington, D.C. metro area international development firm with a 35-year history of delivering development results across the world. From a humble beginning more than three decades ago, we have grown in size and technical expertise – now with a global network of experts in their fields including Monitoring and Evaluation (M&E), institutional development, public sector management, governance and anti-corruption. MSI has implemented projects in 90 countries across the world such as Jordan, Kenya, Indonesia, Syria, Pakistan, Afghanistan, Ukraine, Colombia and Mexico. As one of the leading companies in our field, we have partnered with organizations across all sectors of international development to support clients ranging from large bilateral and multilateral donors such as USAID, the World Bank and the United Nations Development Program (UNDP), to national and local governments, Non-governmental Organizations (NGOs), think tanks, foundations and universities. For more information on MSI, please visit our website at

Project Summary: 

USAID CEGAH is a five-year anti-corruption program dedicated to strengthening Indonesia’s community of accountability. The program includes components on strengthening the rule of law, accountability and anti-corruption, public service integrity, access to information and strengthening civil society. Currently, in its fourth year, the project is implemented by MSI.


As an external oversight agency, the Ombudsman of the Republic Indonesia (ORI) is tasked to oversee the public service delivery of government agencies as well as handling public complaints which are not resolved by the respective agencies. According to ORI Regulation No. 37 of 2008, as part of its oversight task, ORI must undertake prevention measures to restrain agencies from maladministration practices in public service delivery. This mandate has been strengthened through ORI Regulation No. 41 of 2019 on” Procedures for Maladministration Prevention of Public Services.” The regulation contains rules for all prevention activities (detection, analysis, and treatment as well as recommendations). A recent audit conducted by the Supreme Audit Agency (BPK) on ORI also resulted in a recommendation to develop a maladministration prevention system.

With the existing Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional (SP4N-LAPOR!), an integrated nationwide complaint channel for public services, receiving hundreds of complaints related to public service delivery on a daily basis, ORI is aware that LAPOR! could serve as an important source of data on the performance of agencies in providing public services. This data can be valuable for ORI to help determine patterns of problems in the quality of public service delivery, types of maladministration practices, and the performance of agencies in handling complaints. All this research will enable ORI to plan and manage their prevention efforts better. 

Therefore, ORI needs information technology (IT) instrument to support the implementation of maladministration prevention activities. Specifically, ORI aims to create an ‘Information System to Manage the Maladministration Prevention’. This system is expected to facilitate planning and monitoring activities at every stage and measure the performance of maladministration prevention by accessing LAPOR! data as the source of information.

In this regard, USAID CEGAH seeks to appoint a consultant to analyze and design the Information System (IS). The consultant will assist in developing a design document and conducting an analysis of the system. Based on the approved design, ORI will further develop the IS with its own budget.

Position Summary:

This position will be held by an experienced information system and design analyst. The consultant will work to create a system design document. This work requires coordination with ORI’s team to implement the program as detailed in this Terms of Reference (ToR).


In coordination with ORI and USAID CEGAH, the consultant will analyze and design the IS as well as design the system interface, including the interface workflow.


1.      Three (3) days:

·        Conduct an initial meeting with ORI and USAID CEGAH;

·        Learn ORI’s documents/policies/procedures on maladministration prevention as well as LAPOR! data;

·        Develop an initial system specification and design of the Information System to Manage the Maladministration Prevention, to be presented to ORI and USAID CEGAH; and

·        Create a work plan for system design analysis.

2.      Twenty (25) days:

Based on the approved design, develop the system design by, at least, covering the following areas:

1.      Aspects of system design

·        Valuable outputs and inputs for users (hardware, software, Unified Modeling Language (UML) design, and data requirements);

·        System infrastructure and its business process;

·        Control features for decision-makers;

·        Feedback features for monitoring and evaluation (M&E); and

·        Boundaries (components, processes, and interrelationship of the system)

2.      Aspects of interface design

·        Input controls (buttons, text fields, checkboxes, radio buttons, dropdown lists, list boxes, toggles, date field);

·        Navigation components (slider, search field, pagination, slider, tags, icons); and

·        Informational components (tooltips, icons, progress bar, notifications, message boxes, modal windows).

3.      Seven (7) days:

 In Close coordination with ORI, the consultant must:
·        Create the system design and analysis document;

·        Create the interface design prototype;

·        Present the draft of the documentation and interface design to ORI and gather feedback;

·        Revise the document and the interface based on the feedback; and

·        Finalize the document and the interface design


1.      Workplan, approved by ORI and USAID CEGAH;

2.      Draft of the system design and analysis document, approved by ORI and USAID CEGAH;

3.      Interface design prototype, approved by ORI and USAID CEGAH; and

4.      The final version of system design and analysis document and interface design approved by ORI and USAID CEGAH.

General Provisions and Limitations:

·        It is strongly required that the consultant give regular updates to USAID CEGAH during the development progress;

·        All final decisions related to this project will be made by USAID CEGAH; and

·        Any communication with USAID is the authority of the Chief of Party (COP) and MSI/HQ responsible and authorized personnel.

Professional experience in system information design at least five years’ experience in information system analysis and design;
Advanced skills in interface design;
Demonstrated experience in analyzing, designing, and developing information system applications;
Familiarity with public services and e-governance;
Prior experience working with government clients is preferred; and
Strong management skills and an ability to work with a team and/or independently with minimal supervision.

Application should include a CV  and contact information by March 15, 2020 at the latest. Please send applications to Only candidates who have been selected for an interview will be contacted. No phone calls, please.

MSI is an EEO/AA/ADA Veterans Employer

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